Frequently Asked Questions
Everything you need to know about shopping with St Frock.
How long does shipping take within Australia?
We offer Standard and Express shipping options. Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days for most metropolitan areas.
What is your return policy?
We want you to love your purchase! If something isn't right, you can return full-priced items within 30 days of purchase for a store credit. Please ensure items are unworn and have tags attached.
Do you offer international shipping?
Yes, we ship to many countries worldwide, including New Zealand, the USA, and the UK. Shipping costs and delivery timeframes will be calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later services including Afterpay and Zip Pay.
How do I know which size to choose?
Each product page features a specific size guide and fit notes. We generally follow standard Australian sizing, but we recommend checking the measurements provided for the most accurate fit.
Can I change or cancel my order after it has been placed?
Our warehouse team works quickly to dispatch orders, so we are usually unable to make changes or cancellations once an order is confirmed. Please double-check your details before completing your purchase.